Help & Support

Browse topics

• Getting Started

  Learn how Lumia AI works, where to begin, and what to expect from your first chat.

• Billing & Plans

  Check plan details, subscription questions, renewals, and billing support.

• My Account

  Get help with sign in, account access, and profile details.

• Privacy & Data

  Read how conversations, account details, and data requests are handled.

• Content Rules

  Report concerning replies and understand moderation standards for companion chats.

• Technical Issues

  Fix loading problems, slow replies, and install issues across devices.

Common Questions

How fast does support respond?

Support timing depends on message volume, but most requests receive a reply within about 24 hours. For billing issues, response time may depend on the partner platform if it processed your subscription or account setup. Include the email used at checkout so your request can be matched faster.

Where do I cancel my subscription?

Cancellations are managed on the partner platform that handles billing, not directly on this site. If you already subscribed, open the billing or account area on that platform and follow the cancellation steps there. If you’re unsure where you purchased, contact support with your receipt details.

My replies are slow or the chat is not loading

First, refresh the page and check your connection. If you installed Lumia AI on your home screen, close and reopen it once. Browser cache, temporary outages, or an outdated browser can also cause delays. If the issue continues, contact support and include your device, browser, and time of issue.

Can I delete my account and conversations?

Account and conversation deletion requests are handled by the partner platform that stores your account data. If you want your account removed, contact support or use the account settings available there. Processing times can vary, and some billing records may need to be retained for legal or payment purposes.

How do I report inappropriate content?

If a reply feels unsafe, abusive, or clearly outside expected behavior, use the reporting option available on the partner platform if shown, or contact support directly. Include screenshots if possible. Reports help review moderation issues and improve how companion conversations are handled going forward.